Terms of Service | Rockland Cleanouts

These Terms of Service (“Terms”) govern all services provided by DeLalla Group LLC d/b/a Rockland Cleanouts (“Rockland Cleanouts,” “we,” “us,” or “our”). By scheduling service, approving an estimate, paying an invoice/deposit, or allowing our crew on site, you (“Customer,” “you,” or “your”) agree to these Terms.

1) Service Areas & Licensing

We provide junk removal and cleanout services in Rockland County, NY and Bergen County, NJ. We are fully licensed and insured (NJDEP A-901 #37252; Rockland County Hauler Permits #2797, #5524, #7628, #9987). See our Licensing & Insurance page for details.

2) Estimates, Pricing & Minimums

Estimates may be provided by phone, text, email, photos/video, or on site. Final pricing is confirmed once our crew sees the items in person.
Pricing is based on volume, weight, loading time, access, item type (e.g., appliances with refrigerant), and disposal fees. A service minimum may apply.
Additional charges may apply for stairs, excessive distance to truck, disassembly, surcharges (mattresses, tires, TVs/CRTs, paint/chemicals [if accepted]), or overweight loads.

3) Scheduling, Arrival Windows & Access

We provide arrival windows. Traffic, weather, and job conditions may affect timing. We’ll communicate any delays.
You are responsible for providing safe and lawful access, including parking clearance for our truck. If access is blocked, a dry-run fee may apply.
Customer (or authorized representative 18+) must be present unless otherwise agreed in writing.

4) Cancellations, Reschedules & Wait Time

Cancel or reschedule at least 24 hours before your window to avoid a late cancellation fee.
Wait time beyond 15 minutes on arrival due to customer delay may be billed at a reasonable hourly rate.

5) Prohibited & Restricted Items

We reserve the right to refuse unsafe, illegal, or prohibited items. Examples include: hazardous waste (e.g., solvents, fuels, certain chemicals), medical biohazards, explosives/ammunition, asbestos, pressurized tanks, and items banned by local law or facility rules. Refrigerant-bearing appliances, TVs/CRTs, mattresses, tires, and electronics may incur special handling fees. When in doubt, ask us before scheduling.

6) Property Condition, Damage & Site Protection

We take reasonable care at your property. Please secure floors, walls, doorways, and pathways as needed. On request, we can use floor runners and door jamb protectors where appropriate.
Pre-existing conditions (e.g., loose railings, weak stairs, brittle drywall/trim) and concealed conditions are not our responsibility.
Driveway/Surface: You authorize truck access/placement where directed. We are not liable for surface marks, cracks, or rutting from normal vehicle/hand truck use on driveways, lawns, or unpaved areas.
Customer must disclose utility risks (e.g., low power lines), pest infestations, mold, or other hazards before work begins.

7) Disposal, Donation & Recycling

We dispose, donate, or recycle materials at our discretion in compliance with applicable laws and facility policies. We do not guarantee donation acceptance by third parties. Title to items transfers to us upon loading.

8) Payment Terms

Payment is due at job completion unless otherwise agreed. We accept major cards and other methods shown on your invoice. Checks returned for any reason are subject to a fee.
Deposits for large projects are non-refundable once materials/crew have been dispatched.
Past due balances may accrue late fees and reasonable collection costs, including attorney’s fees, where permitted by law.
Chargebacks are not an alternative to our dispute process. Unauthorized chargebacks may be contested and incur administrative fees.

9) Photos, Video & Marketing

We may take before/after photos of items and work areas for quality, safety, and recordkeeping. Non-identifying images may be used for training or marketing unless you request otherwise in writing prior to service.

10) Insurance & Liability

We maintain general liability, auto liability, and workers’ compensation insurance. Certificates are available upon request; see Licensing & Insurance.
To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
In no event are we liable for consequential, incidental, or special damages.

11) Customer Representations

You represent that you own the items to be removed or have full authority to request their removal.
You will identify and remove any items you wish to keep prior to our arrival. We are not responsible for items that were not expressly excluded.

12) Right to Refuse Unsafe Work

We may refuse or stop work if conditions are unsafe, unsanitary beyond our scope, illegal, or otherwise violate these Terms.

13) Disputes & Governing Law

These Terms are governed by the laws of the State of New York for services performed in NY and the laws of the State of New Jersey for services performed in NJ, without regard to conflict-of-law rules. Venue and jurisdiction are proper in the state courts located in Rockland County, NY for NY services and Bergen County, NJ for NJ services. You agree to first notify us of any dispute within 7 days of service so we may attempt to resolve it in good faith.

14) Changes to Terms

We may update these Terms from time to time. The version posted on this page is the current and controlling version.

15) Contact

Questions? Call 1-888-684-5865 or visit our contact page.

By scheduling, approving, or paying for service, you acknowledge and accept these Terms of Service.

Questions about these terms? Call (888) 684-5865 or contact us before your appointment.